Frequently Asked Questions
Everything you need to know about shopping with Black Lava Entertainment.
What is the standard shipping time for orders?
We process orders within 1-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping can take 10-21 business days depending on your location and customs processing.
How do I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. We recommend measuring a similar garment you already own and comparing it to our charts to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be unworn, unwashed, and in their original packaging with tags attached. Please note that certain limited-edition releases may be final sale.
Do you ship internationally?
Yes, Black Lava Entertainment ships globally. Shipping costs and estimated delivery times are calculated at checkout based on the destination country.
How should I care for my Black Lava apparel?
To preserve the quality of the fabric and prints, we recommend machine washing cold, inside out, with like colors. Tumble dry on low heat or hang dry for the best long-term results.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.